FAQ
1. What is Mellow?
1. What is Mellow?
Mellow creates soft, thoughtfully designed bedding for deeper, cozier sleep. Our signature MarshMellow Comforter combines cloud-like loft, breathable comfort, and easy everyday care.
You can learn more about our brand on our About Us page.
2. What is the MarshMellow Comforter?
2. What is the MarshMellow Comforter?
The MarshMellow Comforter is our extra-fluffy, all-season comforter. It is double-stuffed with a breathable down-alternative fill and finished with a silky-soft shell for a plush feel without the heaviness of traditional down.
3. What makes it different from a standard comforter?
3. What makes it different from a standard comforter?
It is designed around lasting loft and balanced comfort:
- Double-stuffed for extra volume and bounce
- Heat-adaptive fibers for year-round use
- Box-stitch construction to help prevent shifting and clumping
- Machine-washable materials for easier care
4. Can I use it all year round?
4. Can I use it all year round?
Yes. The MarshMellow Comforter is made for all-season use. Its breathable, heat-adaptive fill is designed to feel cozy in cooler weather without trapping excessive heat on warmer nights.
5. Is it suitable for sensitive skin?
5. Is it suitable for sensitive skin?
The comforter uses an OEKO-TEX® STANDARD 100 Class I certified shell designed to be gentle on sensitive skin. It is also feather-free and made without animal down.
6. What is inside the comforter?
6. What is inside the comforter?
The MarshMellow Comforter contains a premium vegan microfiber down alternative. It is designed to recreate the soft loft of down without feathers, animal materials, or the typical allergens associated with natural down.
7. Do I need a duvet cover?
7. Do I need a duvet cover?
No. The shell is soft enough to use directly and the entire comforter is machine washable. You can still add a duvet cover if you prefer a particular look or want an extra layer of protection.
8. How do I wash and dry it?
8. How do I wash and dry it?
Machine wash cold on a gentle cycle with mild detergent. Tumble dry on low or hang dry until the comforter is fully dry, then fluff it to restore its loft. Always check that your machine has enough capacity for the selected comforter size.
9. Will the filling shift or clump?
9. Will the filling shift or clump?
The box-stitch construction helps keep the fill evenly distributed and reduces bunching, shifting, and cold spots. Fluffing the comforter after washing or storage will help restore its full shape.
10. How do I choose the right size?
10. How do I choose the right size?
Choose the size that matches your mattress, or size up if you prefer more drape at the sides of the bed.
- Twin/Twin XL: 68 in x 90 in
- Full/Queen: 90 in x 94 in
- King/Cal King: 106 in x 94 in
11. How do shipping and tracking work?
11. How do shipping and tracking work?
Shipping times depend on your destination and current order volume. Once your order ships, you will receive tracking information at the email address used during checkout.
If your tracking has not updated or your parcel appears delayed, please contact our support team.
12. Can I change or cancel my order?
12. Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or shipped.
13. What is the 30-day trial?
13. What is the 30-day trial?
The MarshMellow Comforter comes with a 30-day trial and hassle-free returns. If it is not the right fit for you, contact our support team before sending anything back so we can confirm the return steps and eligibility.
14. What should I do if my order arrives damaged or incorrect?
14. What should I do if my order arrives damaged or incorrect?
Please send us your order number, a short description of the issue, and clear photos of the item and packaging. Our support team will review everything and help arrange the appropriate solution.
15. How can I contact Mellow?
15. How can I contact Mellow?
You can reach Mellow through our contact page or email us at info@angehaircare.store. Please include your order number when contacting us about an existing purchase.
16. Is angehaircare.store the official Mellow website?
16. Is angehaircare.store the official Mellow website?
Yes. Mellow is our brand name, and angehaircare.store is the current domain used by our official online store. Messages from info@angehaircare.store are from our support team.